Since the recession I have been passionate about supporting local and small businesses. This is important to me for personal purchases as well as in my job in Facilities Management. Within the procurement process at work I always research local businesses first to see what they offer, and bigger businesses second. I find that there is a massive gap between small and large business in terms of customer service and satisfaction. When I use a big business I always feel like a number or another figure on their target sheet. When I use a small business I mostly get personal service, and I feel like my custom means so much to them that they put their all into my purchase. I have worked in customer service for my whole working career and it is something which is important to me so I pay special attention to how my custom is dealt with. I have such a sense of satisfaction when I find a new small business that is excellent at what they do, and for myself because I am supporting the local economy and doing my bit towards stabilising our country.
I want to show my passion by sharing a small business which have had a great buying experience with and I want to champion them.
I wanted some cushions for Zane so that he has a comfy area to relax in. I came across Towards Mayhem and saw that they made cushions and had a transport design. Zane loves anything with wheels so I knew that it would be a winner. I spoke to Michelle, the owner to tell her which one I wanted and also asked her if she could get a fabric with emergency vehicles as that as the current obsession. Within minutes she found a perfect fabric and posted me a picture as a sample. I loved it so said go for one of each material. The next day she posted me another picture of them made up. I was amazed at her speed, and the efficient communication. I received them the very next day, so from start to finish the process of choosing, making, posting and receiving was less than 48 hours!
I was impressed with the cushions when they arrived. Michelle knew how old my son was so she decided to design the cushion covers so that they easily slipped off for washing. The cover fits the cushion perfectly, it isn't tight or baggy, and the cushion easily slips in and out. The quality of the sewing is fantastic, and the covers have been washed quite a few times whilst I have had them and they haven't shrunk or lost shape. I cannot fault the product, or the service that I received, so I would highly recommend Towards Mayhem.